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The business package has been a good deal for me. I can ring 10 land-lines free + free 02 to 02. Great surprise to get a call offering a cheaper price without me having to do anything. Thank you.

Mrs Dewhurst, Lancashire

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I’m usually very sceptical about any kind of mobile phone contract and those trying to get me to commit. However I’ve been with aerial direct for some time now and have found their product to be extremely competitive and all the members of staff I have spoken to extremely helpful efficient and very responsive to all my queries and questions. The levels of customer service are absolutely outstanding and for me this is an absolute priority. I would happily recommend them to anyone.

Miss Cree, Yorkshire

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I enjoy the technical advantages of o2 with the customer empathy of aerial direct – a winning combination.

Mr Turner, London

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Excellent service, very happy with my new deal. Thankyou.

Mr Miller, Fife

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I find being with you a great comfort as always someone on hand to help with any concerns and questions I may have and always done in a friendly and polite manner.

Miss P, Hampshire

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Your colleague put me at ease and helped me to decide what I was looking for, extremely helpful and as a customer who struggles to understand phones made it simple.

Mr M Jones, Birmingham

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Aerial are superb. There are cheaper tariffs out there, but cheap is not what I want; customer service is what I look for, and even though I very rarely need to contact aerial, any time that I have, I have never once felt dissatisfied. A big ‘thank you’ to john, michael, naomi, and matthew. I also spoke to a lovely lady in the payments section, whose name I didn’t catch. Keep it up, aerial, from a very satisfied customer.

Mr Hobbs, Surrey

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Excellent service. Called back when agreed. The service felt very personal and the rep (michael barron) explained everything clearly and thoroughly. Very pleased overall.

Mrs Atkins, Buckinghamshire

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Thank you for an excellent service and recommendation for my new package. Very refreshing to be listened to rather than told what I want.

Miss Langford, Suffolk

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I found all the information given easy to understand and the operative was very kind and understanding with my needs. An excellent service all round.

Mrs Wheeler, Suffolk

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I would recommend them to others, quick and proactive in finding me the best deal to suit my needs, and I felt like I was being helped instead of sold to. Friendly, pleasant and good communication and I left the call feeling good about the service I had received.

Mr Sigournay, Somerset

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I was on holiday when arial called to review my contract. The first call… I was busy with family, they called back exactly at the time agreed…To my surprise, they had a genuine deal for me that has reduced my contract monthly cost substantially and increased the service!! How often does that happen…Thank you, feel free to call anytime! The sales contact was great and understood what was important to me from looking at my history and had tailored suggestions that were of interest. No paperwork and just a follow up call to customer services to confirm that I was authorised to accept the change…All done, we had a bottle of wine from the savings from the first month, to finish our holiday!

Mr Guthrie, East Lothian

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I just wanted to praise two of your employees who provided me with an excellent service when I had a problem with my handset last week. My initial contact was with naomi, who really went the extra mile for me. I would also like to mention sophie hall. These ladies are a real asset to your organisation.

J Briggs

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I am very happy with the excellent customer service that I have received from all your staff when issues occurred. I would be happy to recommend you to my friends and colleagues as having a problem listened to, understood, and options given, really makes a difference in today’s, sometimes target driven, world.

Miss Vivienne Rogerson

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I would like to give my thanks and gratitude to the absolutely amazing customer service I received today. Very helpful, very professional, and an excellent, polite manner and amazing service.

Anonymous

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Your staff are a credit to the company, especially the guy who made the original call to me. I hope to remain with you after my two year contract expires as I am happy with the promptness to reach my needs. One very happy aerial direct customer.

D Morton

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I was recently contacted by aerial, asking if my phone services/ contract were suiting me still. I was badly in need of an upgrade from my existing phone to a more current one; aerial arranged this for me, with minimum fuss or hassle. The phone operatives were friendly and easy to understand, and the whole process was very smooth. Excellent work, all in all!

Mr Petty, London