Apple iCloud Removal

Apple have introduced Activation Lock as a new feature for iCloud which locks your Apple device to your iCloud account. If you are using iCloud with Activation Lock we require you to remove your device from your iCloud account before sending it to us.

If you are running iOS6 or below, removing your device from your iCloud account is not required.

How to remove your device from your iCloud account.

There are two options for removing your device from your iCloud account. It can either be done via the device itself or via If your device is faulty please use Option 2.

Option 1 – Using your device

  1. Select ‘Settings’ and click ‘iCloud
  2. Select ‘Find my iPhone
  3. Slide the ‘Find my iPhone’ button to off
  4. Enter your password and select ‘Turn Off
  5. Return to ‘Settings’ and select ‘General
  6. Go to the bottom and select ‘Reset
  7. Select ‘Erase All Content and Settings
  8. Enter your phone’s passcode
  9. Select ‘Erase iPhone’

Option 2 – Using your PC or laptop

  1. Switch off your iphone
  2. Log into using your Apple ID and password
  3. Click ‘Find my iPhone
  4. Select your device from the ‘All Devices’ drop-down menu
  5. Click ‘Remove from Account
  6. Click ‘Remove’ on the confirmation message
Go to

iCloud Removed

If you have successfully removed your device from the iCloud please contact our Customer Services team so your device can continue to be recycled. You can do this by calling 0330 0969 410 or by emailing

We’re here to help

Our experts are on-hand to help you with any issues you may be having with the recycle process. Simply contact our Customer Service team by calling 0330 0969 410, by emailing, or by starting a chat using our LiveChat service.