Have some questions about Aerial Direct. We give you the answers here.

Who are Aerial Direct?

Aerial Direct are an independent mobile phone retailer, and the leading Direct Partner Network to O2.

Who is my contract with?

As an Aerial Direct customer your contract is with us, Aerial Direct. However, you will be billed by O2 and Aerial Direct will manage your account. You can access your bill through the My O2 portal on the O2 website. If you have any questions regarding your bill please contact our Customer Services team on 02392 603055.

Do you have a shop I can visit?

No, we do not have a storefront. However, if you want to visit our business centre, based in Gosport, Hampshire, we would love to see you.

Can I keep my existing number?

Yes, our friendly Customer Services team will be happy to help you with this, please call them on 02392 603055.

What are the opening hours at Aerial Direct?

Our Customer Services team is available Monday to Friday from 9am until 6pm and Saturday 10am until 2pm. If you want to contact us outside of these hours please dial 02392 603055 and leave a message. Our advisors will return your call as soon as possible.

Can I choose any handset I would like?

Yes, we stock all the leading brands. If you would like more information on our range of handsets, please contact our Customer Services team on 02392 603055.