Want to know how to upgrade your phone or contract? Find out more with these useful questions. If you are unhappy with your handset we will exchange within 7 days of you receiving it. Please return it in the original packaging.

When can I upgrade my contract?

We will call you as soon as you are due a renewal on your account, if you want to know exactly when you are due call us on 02392 603055.

Can I choose any handset I would like?

Yes, we stock all the leading brands. If you would like more information on our range of handsets, please contact our Customer Services team on 02392 603055.

Can I keep my existing number?

Yes, our friendly Customer Services team will be happy to help you with this, please call them on 02392 603055.

How can I make changes to my tariff?

We would love to help you make any changes you need to your price plan or allowances, to discuss this with one of our specialist team please contact Customer Services on 02392 603055.

What can I do if I am not happy with my new mobile handset?

If you are unhappy with your handset we will exchange within 7 days of you receiving it. However, it must be returned in the original, unopened packaging.