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Trusted by our customers
Fast, efficient customer service
The Customer Service Representative was very helpful, concise and quickly assisted me with what I’d called about.
David F
8 hours ago
Charlotte Strover
Charlotte Strover, my account manager, dealt with an unexpected and significant mobile invoice, challenging the provider which resulted in the charges being subsequently dropped. Superb customer service! Would highly recommend Charlotte to friends/family.
Zeta Wright
1 day ago
Can’t praise highly enough!
I have been with Aerial Direct for several years now and they never fail to provide exceptional customer service, go the extra mile and no question or request is to much trouble. Always quick and easy to get common sense out of which is rare these days. Can’t praise highly enough!
Michelle Parsons
1 day ago
Simple
Simple, confident and easy to understand the helper. Pleasant and very helpful.
Dennis Jones
1 day ago
Prompt and efficient service
Prompt and efficient service Natasha was great the sim card arrived the next day and will be contacting you shortly when swapping to make the journey smooth
Nelson
1 day ago
The lady I spoke to was kind
The lady I spoke to was kind, patient and helpful. Got sorted what I needed to sort ◡̈
customer
1 day ago
Very helpful and understanding of the…
Very helpful and understanding of the situation
customer
1 day ago
Shannelle spoke clearly taking Time to…
Shannelle spoke clearly taking Time to ensure I understood what she was saying All my concerns were cleared up Thank you
Irene Saha
2 days ago
Every time when I bring up Aerial…
Every time when I bring up Aerial direct the people are so nice unkind to me and do help me out with my problems and they get sorted straight away which I am happy with Aerial direct are the best company to be with never had any problems from the people that I call on Anne direct very polite and well mannered Thank you.
customer
2 days ago
Precise Information
Your Lady was prompt and clear. She had all the answers for a confused old lady. Thankyou Guys.
Lorna Heath
2 days ago
Consistently good …
Friendly and effective service every time!
Ann Thompson
2 days ago
request dealt with and actioned within…
request dealt with and actioned within 1 minute.
GARY PENFIELD
2 days ago
My bill came through and it was over…
My bill came through and it was over £600! I was so stressed out with how I would pay for this. I called and Chloe gave me reassurance and has raised a case to get these chargers reversed. I am so grateful!
Karen Odoherty
2 days ago
It was lovely I got what wanted on the…
It was lovely I got what wanted on the phone she is so nice and helpful sorted out what I rang her for very nice lady indeed. That is what a person needs when ringing up with a problem someone who is polite and helps you .
Mrs Dawn Broadbent
2 days ago
Great personable service
Great personable service, very helpful.
Wallis converters ltdcustomer
3 days ago
Helped me alot with my knew phone
Helped me alot with my knew phone
MRS GLORIA WOODS
3 days ago
The adviser was very good and advised…
The adviser was very good and advised he was connected to 02 and would stay on the line until he got through to them. He said he would call me back if we got disconnected
Kathy Simpson
3 days ago
Everybody I’ve spoke to at aerial…
Everybody I’ve spoke to at aerial direct has been excellent. Very good service and very helpful!!
Mark Needham
3 days ago
Great customer service
Slavio was very helpful and a joy to talk to
customer
3 days ago
Good all round service
Good all round service. Staff are knowledgeable and explain everything fully, and let you know if there are any savings you can make on your bill. I had an issue recently with a scammer pretending to be 02. Aerial Direct customers services dealt with it quickly and with lots of reassurance.
Mandy Dormer
4 days ago
