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Trusted by our customers
As normal fantastic customer service
As normal fantastic customer service
Alison
1 day ago
Friendly
Friendly, respectful and helpful
Diane Jarvis
1 day ago
interface with staff excellent
interface with staff excellent
Mr roger smith
1 day ago
Great communication..
Great communication… Understanding my personal situation, completely satisfied thank you Lauren
Mr Dean Shearing
1 day ago
Amanda dealt with issues about…
Amanda dealt with issues about overcharging promptly and very efficiently. Superb friendly and informative customer service.
customer
1 day ago
My questions were answered and solved…
My questions were answered and solved positively and politely.
customer
1 day ago
From initial contact until getting…
From initial contact until getting aphne call back as promised and solved my issue thank you
customer
1 day ago
good service very plesant lady to deal…
good service very plesant lady to deal with . all in all very professinal service from you
Carol Benny
2 days ago
Bailey was great
Bailey was great. He followed up twice and we pencilled a future plan too.
Ema Epps
2 days ago
Suspected premium number disguised as local
I was concerned that I had been duped into dialling a disguised premium number via a voicemail I received regarding a hospital appointment,as my partner Barbara has an appointment in 4 days, I rang the number she left. I entered a chat with Lauren of Aerial Direct,and within a short time,Lauren checked my account and advised all was fine and that due to settings on my account there would be no cost impact. Thank you Aerial Direct,but especially Lauren 👍👍
Les Simpson
2 days ago
Fast respone
Fast respone
g cunningham
2 days ago
Tim was very helpful
Tim was very helpful
Steven Cairns
3 days ago
The lady that I spoke with was very…
The lady that I spoke with was very professional and a lovely lady who deserves a pay rise
Mick Wheeler
3 days ago
Spoke with Claire last Saturday about a…
Spoke with Claire last Saturday about a bill I had received charging far too much for data – she said not to worry she will contact 02 on my behalf and get back to me in about a week – 4 days later Claire contacts me and has resolved the situation – absolutely outstanding service – Claire explained everything to me about spend caps – just amazing – thank you 🤩
Tracy Blake
3 days ago
Top service very knowledgeable great…
Top service very knowledgeable great advice and ideas
PHIL WRIGHT
3 days ago
The adviser was very helpful and…
The adviser was very helpful and efficient and knew exactly what I required
Ian farrow
3 days ago
Very helpful and good understanding
Very helpful and good understanding
Anonymous
3 days ago
Solved problem quickly no fuss very…
Solved problem quickly no fuss very polite
Paul Holt
3 days ago
New SIM card not working.
New SIM card not working. Customer services talked me through how to give it a kick start which worked. Very patient and helpful
Mr P M Wilkinson
3 days ago
Excellent customer service and…
Excellent customer service and excellent quality service Dealt with the problem immediately with professional service
Gregory Layland
3 days ago
