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Trusted by our customers
Query resolved quickly
Kim sorted my query and called at the time agreed to provide an update.
Sarah
2 hours ago
The person I spoke to was very polite…
The person I spoke to was very polite and helpful.
Iain Thomson
2 hours ago
No problems.
No problems.
Mr Chatterton
3 hours ago
Good advice ,,caring sort of person…
Good advice ,,caring sort of person towards an older person,spot on give her more money..lol.
Raymond Crawford
3 hours ago
upgrade to unlimited
Laren was unbelievably helpful moving one number from 50gb to unlimited for a very reasonable price.
Jane Black
4 hours ago
Prompt and efficient service.
Prompt and efficient service.
Chris Whitley-Jones
5 hours ago
Great Customer Service from Bailey
What made your experience great: My experience was great because the advisor, Bailey, showed excellent customer service skills. He listened without rushing, acknowledged the issues I’ve been having with my data alerts, and offered clear solutions that actually addressed the problem. It felt like he genuinely wanted to help rather than just follow a script. What the company is doing well: Aerial Direct is doing well in training staff to communicate clearly and support customers effectively. The service feels personal and solutions‑driven. Continuing to empower advisors like Bailey to take the time to understand customer issues will make a big difference.
Navatara
6 hours ago
I had an issue with my spend cap
I had an issue with my spend cap & it was handled with care and promptness by a lady called Jasmine. It was excellent service and I’m totally at rest now thank you Jasmine.
Gino Lupari
6 hours ago
Super service from Ariel
Super service from Ariel. Jack Britt made it easy and quick.
Louise
6 hours ago
The lady was very helpful and explained…
The lady was very helpful and explained clearly so I could understand
Mr Thomas
6 hours ago
Courteous
Courteous, listened carefully, able to resolve issues and make the requested changes effectively.
Mr. Paul Jones
1 day ago
Very prompt and thorough service.
Very prompt and thorough service.
Michael Matkowski
1 day ago
I think I spoke to Natalie
I think I spoke to Natalie. She qas friendly,listened and gave relevant information very clearly and finished our chat with a nice greeting.
Debs
1 day ago
Excellent customer service
Joanne who arranged my original plan, listened to my request and solved the issue proactively and with great enthusiasm. She updated another team who perfectly understood the actions needed and Bailey was professional, polite, supportive and with a good dose of commonsense that was so refreshing in this day and age.
Anonymous
1 day ago
The friendly advisor.
Hi other than the 20 min wait to be connected to an advisor i thought the service from the advisor was very polite informative with the information i reqiured.overall a very compatant member of staff.
Simon
1 day ago
Fantastic service very helpful many…
Fantastic service very helpful many thanks
Anonymous
1 day ago
GREAT SERVICES
I don’t know the ladies name but she was extremely helpful and I enjoyed talking with her
Jilly Candy
1 day ago
Great customer service
Great customer service. Very easy to speak to and sorted in no time.
Lee
1 day ago
I called in looking to get a phone…
I called in looking to get a phone number for my business. And I can not speak more highly of Andrew Pine who guided me through the entire process. He was very helpful in finding out my exact needs so he could recommend me the best plan. And was very friendly he took the time to walk me through the entire process. I definitely felt like I was in good hand. Highly Recommend him !
zara afsar
1 day ago
Great service
Great service – over and above to ensure I got the product and paperwork sent over and completed. Very pleased
MR SIMON WILLIAMS
1 day ago
