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Trusted by our customers
Yesterday o2 staff were terrible today wonderful
Yesterday I was on a friends mobile as my phone did not work I gave my old SIM card number and the person kept repeating the incorrect numbers 3 times I told her the correct numbers and she said there was nothing she could do, I was on the phone on and off to o2 for three hours, but today the person was lovely and solved everything in 10mins gold star for her
Michael Ralph Melton
7 hours ago
Great service
Great service, call back was quick. The service operator was super polite and very helpful. She gave me good advice
Lisa Duke
9 hours ago
The advisor was really helpful
The advisor was really helpful, polite and sounded interested in helping me. Nice telephone manner. It was good to speak to someone who wanted to help as opposed to a mono tone, I cant be arsed person with no telephone manner.
Jason
10 hours ago
Clare was very helpful and efficient
Clare was very helpful and efficient. Solved my problem in no time. Thank you 😀
Kevin Link
11 hours ago
Provided excellent service.
Provided excellent service.
customer
1 day ago
Lauren was very friendly and helpful…
Lauren was very friendly and helpful and sorted my issue
Val
1 day ago
Very good service
Very good service, also the stuff professional and helpful
Ermal Karakushi
1 day ago
Very helpful and friendly service team
Very helpful and friendly service team. Resolved my query quickly and professionally. Thanks Tim.
CAMPBELL
1 day ago
Faanelle was very helpful and reassuring
Faanelle was very helpful and reassuring
Pat March
1 day ago
Customer service outstanding
Customer service outstanding
Mrs Fiona Kerr
1 day ago
Lady was very friendly and efficient
Lady was very friendly and efficient
Elizabeth
1 day ago
Called to get new SIM card registered
Called to get new SIM card registered, girl helped with how to set up my new phone and new SIM card Excellent service
Mrs Siberry
1 day ago
Good Service. Sorted my issue Immediately
Good service after being transferred from o2. Sorted my issue immediately.
Ben
2 days ago
I had a larger than expected bill
I had a larger than expected bill, through my own mistake, so called and spoke to Kim – take a bow! Knowledge and helpful she sorted me a preferable contract tariff and helped with the bill issue. So good to call a number and speak directly to a person able to help – I just like Aerial Direct!
Mark Edmunds
2 days ago
The guy called Henley (or Heily- sorry…
The guy called Henley (or Heily- sorry if I misunderstood of his name 🙏) was listening to me carefully and sincerely throughly the call in good manner 😃. I wish if I could catch him at next time when I need your help!! Thank you
Mrs JN
2 days ago
Excellent service
Excellent service, resolved my solution straight away went out of their way to help and excellent customer service. Many thanks once again
Christine w
2 days ago
Kim and Kaine were both very helpful
Kim and Kaine were both very helpful. I had to speak to both of them, as they work in different teams. I would recommend Aerial Direct. They are helpful, friendly and will work with you to provide you with the best outcome.
Debra Gribbon
2 days ago
Had an issue with my bill
Had an issue with my bill, rang the team and they said they would review with O2 and get back to me. They did just that and sorted the problem out. Very pleasant to speak to and professional. Great service.
Dave Flooks
2 days ago
Super friendly and great communication skills
The operator was super friendly, with great communication skills and solved my issue quickly.
Matt
2 days ago
Very knowledgeable
Very knowledgeable, professional and friendly.
customer
2 days ago
