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Trusted by our customers
Top marks!
A very polite, patient, call handler who explained everything with great clarity and made me feel like I was a valued customer.
Graham Griffiths
2 days ago
Excellent Service
I have been with Aerial Direct for several years now and they are always friendly, helpful and professional. If I ever have a concern, they are always on hand to help and have been amazing. Recently I contacted them and I spoke to Harry in customer service and he was able to reduce my current bill which was so helpful, he was amazing and very helpful.
Thomas
2 days ago
Very friendly,helpful and efficient.
Very friendly, helpful and efficient.
Steven
2 days ago
So easy to talk to this person
So easy to talk to this person. He was confident and took me through what I had to do. Very friendly and if I had any problems again I hope I get this person. Excellent job.
Castle Crafts
3 days ago
Good communicators
I as initially contacted by Aerial Direct concerning my O2 account and its new contract. I was a little suspicious as they were acting on behalf of O2. However, they have provided a good new deal and I have since transferred two more numbers to them from Vodafone. Easy to contact, good response by email and phone. Very happy experience
Philip Hales
3 days ago
I’ve been with Aerial direct for a long…
I’ve been with Aerial direct for a long time. The team are always so helpful and friendly. They go above and beyond to assist you.
Bernadette
3 days ago
The lady was called Jasmine
The lady was called Jasmine. She was very helpful explained everything and listerned to me. I think Jasmine needs to know how much she gave peace of mind and that she was amazing 👏.
Louise
3 days ago
Going on holiday
Quick fast friendly service found out what I needed to know in a matter of minutes
MRS J BISHOP
4 days ago
Thorough professional service
Friendly yet professional service. Responded to my query fully. Happy customer!
Sara k
4 days ago
Top service
Top service
Vasko spasov
4 days ago
Flavio was wonderful
Flavio was wonderful, friendly, professional and answered my query perfectly. Grazie
CAX
4 days ago
All was explained clearly to me .
All was explained clearly to me . Kim was very reassuring and friendly
Melanie
4 days ago
Very helpful and easy
I was concerned about over usage and 1 call put my mind at rest. Very helpful. I found using the website to contact easy and the lady I spoke to was very helpful. Answered all my questions.
Carole
4 days ago
I wanted to thank Ariel for generously…
I wanted to thank Ariel for generously supporting us on the mistakes by myself and others that unwittingly led a newly arrived 10-year-old Gazan refugee to unknowingly incur a £3k data bill. Our account manager, Liam Chapman has been brilliant in dealing with this. We have decided to leave Ariel for several reasons. Many of these, I think in hindsight were our internal communications. Had I engaged with Liam earlier; then, I strongly suspect we would have stayed. We will reengage on renewal and I recommend them.
Martin
5 days ago
Answered my questions quickly and…
Answered my questions quickly and thoroughly.
nigel walker
5 days ago
Brilliant customer service
I’m really grateful to Bailey who took my call yesterday. I had – unintentionally! – run up a huge bill, completely not understanding that tethering my laptop would cause this. I was a bit in shock.. He was brilliant. Really clear, very reassuring – and while he couldn’t promise I’d be reprieved from the cost this mistake might make, he promised to call back with in 2 days. In just over 24 hours, Bailey called back – it had all been sorted – I can’t tell you how relieved I was. He has been really helpful in putting into place the safeguards to making sure this won’t happen again, and very clearly explained what I’ll see with the next bill. So good,
leon clowes
5 days ago
Fantastic service
So helpful and informative and sorted my problem straight away. Very friendly.
Mr Richards
5 days ago
Information re IMEI details
The service was excellent and very professional and I was given the information that I needed so I could proceed with an insurance claim re my broken phone.
Mr Wilkinson
5 days ago
I needed advice regarding “Rest of the…
I needed advice regarding “Rest of the World 24 hour pass” .. The customer support response was very quick and helpful. Thank You 🙏
Steve Kerr
5 days ago
Very friendly and very helpful
Very friendly and very helpful
Col – Business Customer
5 days ago
