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Trusted by our customers
We had a complicated technical problem…
We had a complicated technical problem and with the help of the O2 team, the AI team a the Apple team we we solved that problem eventually. They we all very patient with me.
John Hutchings
1 hours ago
Good thorough customer service
Good thorough customer service, even given a telephone number to call back for support if needed
Hanah
5 hours ago
Spoke to Amanda
Spoke to Amanda, very helpful cleared up my query in a minute , pleasant and polite.
Dessie
5 hours ago
Lauren on the customer services team…
Lauren on the customer services team was fantastic today. Much appreciated!
DRE
5 hours ago
Follow up call
Follow up call. Very helpful
Pauline
6 hours ago
Very helpful and professional and felt…
Very helpful and professional and felt with my query promptly
Graham Bradley
7 hours ago
shanelle was professional
shanelle was professional, polite & knowledgeable,sort my issue straight away with no fuss,accepted all my questions & queries & dealt with them,
Mark Brown
1 day ago
Had an issue with receiving emails to…
Had an issue with receiving emails to set up my o2 business account, for some reason no emails have come through in 4 years. Finally what’s app messing with Kim my issue has been resolved.
Graham Cairns
1 day ago
A very helpful young lady sorted all three of my problems,quickly, efficiently and competently
A very helpful young lady sorted all 3of my problems quickly, efficiently and very politely
Selwyn Blackburn
1 day ago
The lady I spoke to was very polite and…
The lady I spoke to was very polite and helpful and helped sort out what I needed
Helen
1 day ago
The lady was superb in dealing with my…
The lady was superb in dealing with my questions first class for a change and I real person to speak to
trev
1 day ago
They were quick to rectify there error…
They were quick to rectify there error when I contacted them the other day reference to the two contract offers they originally offered to me I chose a 12 month contract at £14 per month but I found out that it was £19 per month so I contacted 02 to tell them it was wrong so they quickly rectified there error
Stephen summers
1 day ago
I was helped and listened to
I was helped and listened to, offered the best options and choices for my need, I wasn’t pushed to take the most expensive option as I was advised I could get more data later but not reduce once increased
Carol Newman
2 days ago
Re-assured me new number was safe
Re-assured me new number was safe Very helpful team
Mrs Ann Mitchell
2 days ago
Brilliant helpful
Brilliant helpful
lynn gleeson
2 days ago
I spoke to Mandy today who was…
I spoke to Mandy today who was excellent, extra helpful and helped me 100% so 10/10 👍👍👍
John Eaton
2 days ago
Excellent
Excellent . Phone was answered quickly and question answered knowledgeably
Rachel Manning
2 days ago
Iv been with this company for best part…
Iv been with this company for best part of ten years and in all that time service is always of a very high standard
Paul
3 days ago
Very helpful and considerate with older…
Very helpful and considerate with older customers and trustworthy in their replies
WILLIAM FENTON
3 days ago
Helpful and reassuring
Really helpful and understanding. I felt very confident with the explanation
LS
3 days ago
