Our Services
Book a Call
If you’re new to Aerial Direct and want to upgrade your Business Telephony, mobiles or IT services drop your details below and we’ll give you a call!
Awards and accreditations
We’re proud of the recognition we’ve received from our customers and our industry. Our awards and accreditations highlight our constant focus and determination to deliver a quality experience for every customer, every time.
Excel Partner Of The Year
O2 Business
2025
Customer Excellence
O2 Business Direct Partner Network
2025
Best Mobile Service
and Solution Provider
Mobile Industry Award 2021 – 2024
Customer Service
Business
Mobile News Awards 2024
Best B2B Dealer/Reseller
Mobile News Awards 2017, 2018 & 2023 Highly Commended 2024
Partner of the Year
Mobile Industry Award 2023
Customer and
Digital Excellence
O2 Direct Partner Network 2017-2023
Large Business
of the Year
The News Business Excellence Awards 2020 & 2023
Best Customer
Service
Comms National Awards 2018 & 2019
Business Growth
Award
Mobile Industry Awards 2019
Mid-Range Deal
of the Year
Solent Deals Awards 2019
The Business Magazine
Solent 250 Member 2024
ISO 27001
ISO 22301
You’re in good company
News & Blogs
The latest news and views. Find out everything that’s going on at Aerial Direct.
June 11, 2026
How a poor business mobile plan can affect your business
Ever lost signal at the worst possible moment, or been hit with unexpected charges at the end of the month? It.
June 2, 2026
How to upgrade your business mobile
Are you wondering how to upgrade your business mobile? Our host Calum Lintott is joined by Guy Golding, a Mid-Market and.
May 19, 2026
SIM-only vs Handset: Which is better for your business?
Choosing the right business mobile plan could seem tricky but, it doesn’t have to be, especially when needing to compare SIM-only.
Trusted by our customers
New SIM card, same number.
After initial difficulty finding the right telephone number, once I was able to speak to someone it was easy to solve my problem. A new SIM card arrived promptly as promised so thank you friendly and efficient staff.
A B
3 hours ago
Locked myself out of my phone and…
Locked myself out of my phone and needed a PUK number to reset the PIN. The automated phone navigation was quick and straightforward and I soon got through to a human being. There was a short security check and she gave me the PUK I needed. What was nice was that she stayed on the line while I tried using it and resetting the phone, guided me through the process and was very helpful
Philip Rustage
4 hours ago
Problem solved
Problem solved. Wry quickly and efficiently.
Mark Donovan
4 hours ago
First class efficiency
Clear diction. Polite and helpful. Answered phone quickly. Solved problem quickly and efficiently and altogether first class service from Claire.
Annabel Fraser
4 hours ago
Great service communicated well and…
Great service communicated well and kept to the promise of keeping me informed of decisions
Roy Scully
5 hours ago
Had an issue with my bill
Had an issue with my bill, Amanda sorted all out and followed up with me, excellent customer servic
customer
5 hours ago
Superior customer service from Aerial
Ariel Direct staff dealt with a complex billing issue on my account capably and professionally. I was told I would receive a call back within a couple of days and of course you expect no one to call! The same lady called me back this morning, as promised, and had sorted out my problem and had raised a credit for my account which I did not expect at all.
None None
1 day ago
Great customer service,solved problem…
Great customer service,solved problem and explained clearly.called back with result.I think it was Chantelle was very polite and friendly.
G Baillie
1 day ago
What a wonderful company!
I have been a customer of Aerial Direct for several years and I have never had a problem. Last week, I discovered that I had utilised all of the data from my account and costs had been added to my account. I was confused as to why this had happened as I had contacted the company a few days before and was informed that I had a reserve of data and could continue using mobile data. I immediately contacted Aerial Direct to clarify the situation. Fortunately, Kim came to my rescue, she listened attentively to my concerns and following the normal checks and procedures advised me to remain calm and to trust that she would have my issues looked into prior to my bill being issued, which would be at the end of the month. This morning I received a welcome call from Kim, my concerns about my account had been escalated and they were investigated and luckily resolved in my favour. I can’t thank Kim enough for her professionalism and kindness in dealing with my issues. Kim is brilliant and I would have no problem with recommending Aerial Direct to my family and friends. Thank you Kim
E Thompson
1 day ago
Excellent service from Aerial Direct
Excellent service from Aerial Direct. Everyone I’ve dealt with has been helpful, professional, and genuinely focused on finding the best deal for their customers. A special mention to Jason Singh, who has been outstanding throughout. He’s always incredibly responsive, quick to resolve any issues, and goes above and beyond to make sure everything runs smoothly. I wouldn’t hesitate to recommend Aerial Direct to anyone looking for great service and support.
Oscar
1 day ago
Easy to get through
Easy to get through Staff always know what they are talking about and phone back immediately
Wayne Read
1 day ago
Shanelle
Today Shanelle, helped me with my contract and couldn’t have been more helpful, all my previous dealings with Aerial have left me satisfied and made to feel like a valued customer
John O’Hara
2 days ago
The agent solved my query straight…
The agent solved my query straight away, she wes great.
REGINALD CUMNER
2 days ago
Called aerial direct re a phone bill…
Called aerial direct re a phone bill query, they called me back straight away and promptly dealt with my query . Happy with their customer service.
Mrs Jane Voden
2 days ago
Call back worked fine
Call back worked fine: young lady was very much on the ball with answers to my questions.
Dr Mike Love
2 days ago
Really well spoken good clear English…
Really well spoken good clear English and very helpful and knowledgeable answered all my questions
Caz Rawlings
2 days ago
Billing Query
I rang today (16/06/26 with a billing query the lady I spoke with Emily was so helpful and talked me through the query. She was informed and helped with a quick response. I would definitely recommend Aerial Direct.
Trina Levey
2 days ago
Very helpful and informative service
Very helpful and informative service
GP
2 days ago
request actioned promptly
request actioned promptly
customer
2 days ago
I cannot speak highly enough about…
I cannot speak highly enough about Aerial Direct and particularly the lady who helped me last Thursday, Sandra. She was everything ‘support’ should be and I can’t thank her enough for all her help and reassurance. So very refreshing in this day and age. Definitely 5 stars.
MRS M STURDY
3 days ago
