Our Services
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If you’re new to Aerial Direct and want to upgrade your Business Telephony, mobiles or IT services drop your details below and we’ll give you a call!
Awards and accreditations
We’re proud of the recognition we’ve received from our customers and our industry. Our awards and accreditations highlight our constant focus and determination to deliver a quality experience for every customer, every time.
Excel Partner Of The Year
O2 Business
2025
Customer Excellence
O2 Business Direct Partner Network
2025
Best Mobile Service
and Solution Provider
Mobile Industry Award 2021 – 2024
Customer Service
Business
Mobile News Awards 2024
Best B2B Dealer/Reseller
Mobile News Awards 2017, 2018 & 2023 Highly Commended 2024
Partner of the Year
Mobile Industry Award 2023
Customer and
Digital Excellence
O2 Direct Partner Network 2017-2023
Large Business
of the Year
The News Business Excellence Awards 2020 & 2023
Best Customer
Service
Comms National Awards 2018 & 2019
Business Growth
Award
Mobile Industry Awards 2019
Mid-Range Deal
of the Year
Solent Deals Awards 2019
The Business Magazine
Solent 250 Member 2024
ISO 27001
ISO 22301
You’re in good company
News & Blogs
The latest news and views. Find out everything that’s going on at Aerial Direct.
May 7, 2026
The best apps to boost your business mobile
Are you making the most of your work phone? Declutter your mobile by clearing out unused apps and download some of.
April 28, 2026
The difference between network providers
Does the thought of network providers seem a bit overwhelming? It’s right to think the UK telecoms market is quite saturated.
April 23, 2026
Samsung vs Apple: Which is better for business?
The battle of Samsung vs Apple has been around as long as smartphones themselves. People have been discussing which is best,.
Trusted by our customers
I had a very alarming bill after…
I had a very alarming bill after calling family in California about a bereavement. Aerial direct hadn’t applied the spend cap to my account. After a phone call to discuss the payment I was very pleasantly surprised how efficient, professional and kind the lady was I spoke to. The problem was very quickly resolved and a refund was received today…
Georgie
1 hours ago
Great customer service and very fast…
Great customer service and very fast delivery of the SIM card, amazing service many thanks
Mr Keith Sproston
11 hours ago
Had a problem with my data the lady I…
Had a problem with my data the lady I spoke to was excellent very helpful and very knowledgeable and sorted the problem out in 5 minutes
Blythe Osman
1 day ago
Hi Kim gave excellent service sorted…
Hi Kim gave excellent service sorted out my complaint, phoned me back just as she said she would. Really easy to talk to her.
LESLEY
1 day ago
Rang about my connection with 4G sent…
Rang about my connection with 4G sent me a new SIM card next day. Rang back and got it activated straightaway.also very helpful an pleasant on phone 👍
Stephen
1 day ago
Finding out about phone in Europe
When the phone cut off – you called back and then were very helpful with my query. Thank you. However the experience of going through O2 and all their levels to get to you was awful. So (I wish I could remember her name) renewed my faith in the system.
Aileen Watson
1 day ago
Very helpful and informative answer to…
Very helpful and informative answer to my query earlier. Sorry I can’t remember name of agent who dealt with my call but they were extremely pleasant and polite.
Mary Rooney
2 days ago
Very clear with my request and…
Very clear with my request and extremely helpful and precise. The girl that took my call was called Kim .
Melanie
2 days ago
Phone enquiry
It was a long wait on the phone, but the advisor was very helpful and resolved the enquiry straight away.
Silvester Engineering Ltd
2 days ago
Very quick response and resolution, from Lauren.
My Query was dealt with by Lauren very quickly via WhatsApp after first calling and being held in a long queue.
Marvia Francis-Robinson
2 days ago
Very helpful customer service
Very helpful customer service
Jennifer Couper
2 days ago
Amanda and vhanell were very helpful…
Amanda and vhanell were very helpful and got me sorted Much appreciated 👍
customer
3 days ago
Good service well done
The quick and efficient manner in which everything has handled from start to finish
Steve Sayers
3 days ago
I think this lady is the best her name…
I think this lady is the best her name was Julie and she sorted everything out for me. Phoned me back when she said she would. I just can’t thank her enough.
Mary
5 days ago
Very quick and polite service
Very quick and polite service
Paul newell
5 days ago
New to Aerial Direct
I am new to Aerial Direct and have found their staff to be extremely helpful and pleasant to deal with during the changeover process.
Bill Cummings
5 days ago
Aerial Direct goes above and beyond to help customers
Emma from Aerial Direct was extremely helpful in trying to sort out a billing issue with my o2 phone. O2 would not give me a refund for a call made to a premium number by mistake but Aerial Direct helped me out by refunding 1/3 of the spend.
Ged Hammel
5 days ago
Spoke to Casey who was so kind and…
Spoke to Casey who was so kind and extremely helpful
Sue
6 days ago
Lost a phone so they froze the number
Lost a phone so they froze the number, and issued a new sim card… very efficient!!
customer
6 days ago
Chanel was so personable and resolved…
Chanel was so personable and resolved my issue quickly & professionally.
Natalie Westbury
6 days ago
