Our Services
Book a Call
If you’re new to Aerial Direct and want to upgrade your Business Telephony, mobiles or IT services drop your details below and we’ll give you a call!
Awards and accreditations
We’re proud of the recognition we’ve received from our customers and our industry. Our awards and accreditations highlight our constant focus and determination to deliver a quality experience for every customer, every time.
Excel Partner Of The Year
O2 Business
2025
Customer Excellence
O2 Business Direct Partner Network
2025
Best Mobile Service
and Solution Provider
Mobile Industry Award 2021 – 2024
Customer Service
Business
Mobile News Awards 2024
Best B2B Dealer/Reseller
Mobile News Awards 2017, 2018 & 2023 Highly Commended 2024
Partner of the Year
Mobile Industry Award 2023
Customer and
Digital Excellence
O2 Direct Partner Network 2017-2023
Large Business
of the Year
The News Business Excellence Awards 2020 & 2023
Best Customer
Service
Comms National Awards 2018 & 2019
Business Growth
Award
Mobile Industry Awards 2019
Mid-Range Deal
of the Year
Solent Deals Awards 2019
The Business Magazine
Solent 250 Member 2024
ISO 27001
ISO 22301
You’re in good company
News & Blogs
The latest news and views. Find out everything that’s going on at Aerial Direct.
April 17, 2026
NEWS: The O2 Satellite Launch
Have you ever worried about losing your internet connection whilst exploring your favourite sites or visiting that customer who’s located in.
April 15, 2026
Why get a business mobile
You use your mobile every day. Your keys and your phone, it’s one of those everyday essentials that stays with you,.
April 7, 2026
How to level up your business mobiles
Your business mobile is more than just a device; it’s the key to your business whilst on the road. It’s basically.
Trusted by our customers
Listens to what you have to say
Listens to what you have to say, speaks clearly, does not gabble, uses a pleasant rather that a diffident voice, answers the question, knows what they are talking about.
Revd Dr John F Kennedy
9 hours ago
Ring back within 10 mins
Ring back within 10 mins . Agent very competent and sorted the issue very quickly and efficiently Thank you
KP
10 hours ago
After having a night mare with 02 I was…
After having a night mare with 02 I was redirected to aerial . Channel picked up .and my blood pressure went to zero . What a delight to speak to her ., She fixed the problem i had experienced. With out any hesitation. I’m in hospitality and shecwas a delight to speak to . Thank you chanel
Gordon Ashmore
1 day ago
Brilliant
Great experience today problem solved straight away
Joe Carroll
1 day ago
Replacement Sim
I had an issue with my replacement SIM Card this week. Bailey and Charlie (Customer Services) dealt with my call in a very courteous, professional manner.. Problem resolved. Thanks again to you both for all your help.
Gareth Murdoch
1 day ago
Jasmine was very experienced and…
Jasmine was very experienced and patient and was able to answer every question I asked 10/10
Mr Roger Salmon
1 day ago
Very quickly my problem was resolved…
Very quickly my problem was resolved and politely 5 stars
alan morris
1 day ago
Very pleased with the young lady she…
Very pleased with the young lady she sorted out my problem in ten minutes very happy
John O
2 days ago
Very friendly and helpful
Very friendly and helpful
Kathy
2 days ago
I made an expensive mistake resulting…
I made an expensive mistake resulting in considerable unauthorised mobile data usage. Your agent was extremely helpful in explaining my mistake and promised to look into it when the bill was due. She did so and immediately arranged a refund which was issued for which I am extremely grateful and assure you it will not happen again.
Margaret
2 days ago
Clear and concise communication.
Clear and concise communication.
Christopher Oldham
2 days ago
Problem solved
Phoned in and spoke with Amanda, she was very helpful and sorted my issue straight way. Thank you
Damian Markham-Smith
2 days ago
Jasmin was very helpful in resolving my…
Jasmin was very helpful in resolving my issue. My lack of knowledge led to a very high bill. Jasmin helped me understand my mistake and resolved it almost immediately. Thank you so much for her help.
adrianna pajak
2 days ago
SPOKE TO A LADY THIS AFTERNOON EVENING…
SPOKE TO A LADY THIS AFTERNOON EVENING HER NAME WAS CHANNEL. SHE WAS KIND HELPFUL, POLITE VERY FRIENDLY WAS ABLE TO ADVICE ME. VERY VERY HAPPY WITH HER RESPONSE
Michael Bookham
2 days ago
I had a query why I had a huge charge…
I had a query why I had a huge charge for data usage. Your operative was very helpful and extremely pleasant when explaining what the problem was.
penelope francis
2 days ago
Great service as ever!
I managed to do everything I need over live chat with an agent called Michael. He made it all very simple and was very helpful and informative. He knew the solution to my problem straight away and dealt with boathouse issues very quickly and effectively. Great service from a lovely, friendly agent. Very happy.
Lindsey Hallam
2 days ago
Best customer services…
Today I had a problem with nuisance calls so I rang up aerial and they could not be enymore helpful they have helped me put a stop to them the person I spoke to today was Lauren I fine that aerial customer service is the best customer service I have come across apart from one of them always managed to help and answer all my questions and put my mind at ease if I am worried I would recommend Ariel to all my friends and family keep up the good work 🥰🥰🥰🥰
roberta robinson
2 days ago
Always helpful and professional advice…
Always helpful and professional advice to meet the customer’s needs and expectations thank you
Mandy Turnock
2 days ago
Recent issues with my phone whereby…
Recent issues with my phone whereby extortionate charges were incurred have now been resolved which is a great relief. Thank you for your assistance with this worrying problem I am very grateful for all the investigations and help received. Marvellous service.
Caroline Longley
3 days ago
From complete frustration to warm appreciation
Well it was awful at first! From pillar to post. Interminable delays. A customer services person who did not asked me all necessary security questions and then could not access my account. He kept asking me – repeatedly – for things that I could not answer or provide. Eventually he passed me to somebody else, after my persistence, and Amanda was ABSOLUTELY BRILLIANT. She resolved my issue in no time at all in a warm, friendly and deeply empathetic manner, for which I was very grateful. The previous stepping stones just make you angry and frustrated, and it is the person at the other end who probably undeservedly gets the backlash. Amanda settled all that down and left me feeling I had received the service to which I am entitled. Thank you
Anonymous
3 days ago
