Our Services
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If you’re new to Aerial Direct and want to upgrade your Business Telephony, mobiles or IT services drop your details below and we’ll give you a call!
Awards and accreditations
We’re proud of the recognition we’ve received from our customers and our industry. Our awards and accreditations highlight our constant focus and determination to deliver a quality experience for every customer, every time.
Excel Partner Of The Year
O2 Business
2025
Customer Excellence
O2 Business Direct Partner Network
2025
Best Mobile Service
and Solution Provider
Mobile Industry Award 2021 – 2024
Customer Service
Business
Mobile News Awards 2024
Best B2B Dealer/Reseller
Mobile News Awards 2017, 2018 & 2023 Highly Commended 2024
Partner of the Year
Mobile Industry Award 2023
Customer and
Digital Excellence
O2 Direct Partner Network 2017-2023
Large Business
of the Year
The News Business Excellence Awards 2020 & 2023
Best Customer
Service
Comms National Awards 2018 & 2019
Business Growth
Award
Mobile Industry Awards 2019
Mid-Range Deal
of the Year
Solent Deals Awards 2019
The Business Magazine
Solent 250 Member 2024
ISO 27001
ISO 22301
You’re in good company
News & Blogs
The latest news and views. Find out everything that’s going on at Aerial Direct.
June 30, 2026
Top 5 Business Mobile Myths
Choosing a business mobile plan may sound expensive and it doesn’t have to be – that’s just one of the business.
June 19, 2026
GUIDE: How to keep your mobile number
Looking to keep your mobile number when you’re switching to a new network provider? Using a PAC code, which you get.
June 11, 2026
How a poor business mobile plan can affect your business
Ever lost signal at the worst possible moment, or been hit with unexpected charges at the end of the month? It.
Trusted by our customers
Lady was easy to talk to and solved my…
Lady was easy to talk to and solved my problem straight away thank you
customer
1 day ago
Issues solved
When i finally found the route to have an agent on the end and not a robot, the communication was very helpful, smooth, detailed and with clarity. Bring back humans! Meanwhile thank you for resolving the issues.
Lyndy Stout
1 day ago
Helped with my enquiry very efficiently…
Helped with my enquiry very efficiently quickly
customerjohn
1 day ago
Helpful operator.. thanks
I had a few issues to sort it out The lady i spoke to about my query was very helpful sorted everything out for me
customer
1 day ago
I lost my mobile phone. Received help very quickly.
I lost my mobile phone and was able to do a live text chat with Lauren at Aerial Direct. I was guided through questions from her and was very happy with her very quick responses. She made it easy to set up a bar on the SIM and to request a new one. Excellent customer service.
Arthur Parker
1 day ago
Call review
The lady who I spoke go was very helpful and friendly sorry I didn’t catch her name.
Sally Fysh
1 day ago
The agent was friendly and happy to…
The agent was friendly and happy to answer, advise and resolve my enquiry. Understood my concern that it might have been a scammed reassured it was best practice to query.
Lynn Jolliffe
2 days ago
Two issues
Two issues, calls dropping out and also requiring more data allowance. I was help by a lady called Claire and she explained clearly what she could do to support my calls dropping out and a new data package option, thank you.
customer – Lorna
3 days ago
Just had one question which Chanel…
Just had one question which Chanel sorted out straight away
Menzies Norwich
4 days ago
Spoke to Bailey today
Spoke to Bailey today, and I am very happy with the help he provided, he spoke clearly, politely and was generally really nice to deal with. He made calling up with my query really easy. Thank you Bailey!
A.Steel
4 days ago
Very friendly
Very friendly, informative and helpful service! Chanel was also very patient as I struggled with my banking app! She was warm and welcoming and professional too!
John Goddard
4 days ago
Good service to the problem
Good service to the problem
customer
4 days ago
Excellent service and very helpful…
Excellent service and very helpful staff, been with you for around 5 years plus, never had any issues, Channelle was a star today, helping a dinosaur with his sim card transfer.
Tony White
4 days ago
I spoke with Alan Nelson who was…
I spoke with Alan Nelson who was personable, curteous, knowledgeable and very helpful. It was a pleasure speaking with him.
Leah Smart
5 days ago
Bailey solved my phone issues…
I spoke to Bailey regarding a problem with my search settings that needed the authorisation of an administrator. He was very pleasant, polite & courteous. The issue with my phone was resolved and within 2 hours my phone was fully functional search wise. I can’t fault the service I received
Jim Bob
5 days ago
Firstly i was pleased that my call to…
Firstly i was pleased that my call to Aerial Direct was answered so quickly and by a very pleasant and cheerful assistant. My billing queries were dealt with in the most professional and competent manner and to my complete satisfaction. A great company to deal with.
Mr Brannelly
5 days ago
Great personal connection with Chanell…
Great personal connection with Chanell . Felt valued and understood
Bruce West
5 days ago
The lady I spoke to was very kind and…
The lady I spoke to was very kind and helpful in dealing with a problem I was trying to resolve.
Julie Jones
6 days ago
After 2 days of stress 😩 SHANELLE to…
After 2 days of stress 😩 SHANELLE to the rescue,, thanks for everything a true professional 👍 problems solved with ease & reassurance 😊
Mr a j
6 days ago
Excellence all round, yet again
Thank you so much to Amanda, Charlie and Jasminefor your good humour , courtesy and professionalism in dealing with a mildly confused old fellow and miraculously resolving his issues. Looking forward to enjoying a fully functioning. Rand new phone again. Consistently great service from Aerial again. Well done
William Booth
6 days ago
