Our Services
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If you’re new to Aerial Direct and want to upgrade your Business Telephony, mobiles or IT services drop your details below and we’ll give you a call!
Awards and accreditations
We’re proud of the recognition we’ve received from our customers and our industry. Our awards and accreditations highlight our constant focus and determination to deliver a quality experience for every customer, every time.
Excel Partner Of The Year
O2 Business
2025
Customer Excellence
O2 Business Direct Partner Network
2025
Best Mobile Service
and Solution Provider
Mobile Industry Award 2021 – 2024
Customer Service
Business
Mobile News Awards 2024
Best B2B Dealer/Reseller
Mobile News Awards 2017, 2018 & 2023 Highly Commended 2024
Partner of the Year
Mobile Industry Award 2023
Customer and
Digital Excellence
O2 Direct Partner Network 2017-2023
Large Business
of the Year
The News Business Excellence Awards 2020 & 2023
Best Customer
Service
Comms National Awards 2018 & 2019
Business Growth
Award
Mobile Industry Awards 2019
Mid-Range Deal
of the Year
Solent Deals Awards 2019
The Business Magazine
Solent 250 Member 2024
ISO 27001
ISO 22301
You’re in good company
News & Blogs
The latest news and views. Find out everything that’s going on at Aerial Direct.
June 30, 2026
Top 5 Business Mobile Myths
Choosing a business mobile plan may sound expensive and it doesn’t have to be – that’s just one of the business.
June 19, 2026
GUIDE: How to keep your mobile number
Looking to keep your mobile number when you’re switching to a new network provider? Using a PAC code, which you get.
June 11, 2026
How a poor business mobile plan can affect your business
Ever lost signal at the worst possible moment, or been hit with unexpected charges at the end of the month? It.
Trusted by our customers
Tim was very helpful
Tim was very helpful
Steven Cairns
1 day ago
The lady that I spoke with was very…
The lady that I spoke with was very professional and a lovely lady who deserves a pay rise
Mick Wheeler
1 day ago
Spoke with Claire last Saturday about a…
Spoke with Claire last Saturday about a bill I had received charging far too much for data – she said not to worry she will contact 02 on my behalf and get back to me in about a week – 4 days later Claire contacts me and has resolved the situation – absolutely outstanding service – Claire explained everything to me about spend caps – just amazing – thank you 🤩
Tracy Blake
1 day ago
Top service very knowledgeable great…
Top service very knowledgeable great advice and ideas
PHIL WRIGHT
1 day ago
The adviser was very helpful and…
The adviser was very helpful and efficient and knew exactly what I required
Ian farrow
1 day ago
Very helpful and good understanding
Very helpful and good understanding
Anonymous
1 day ago
Solved problem quickly no fuss very…
Solved problem quickly no fuss very polite
Paul Holt
1 day ago
New SIM card not working.
New SIM card not working. Customer services talked me through how to give it a kick start which worked. Very patient and helpful
Mr P M Wilkinson
1 day ago
Excellent customer service and…
Excellent customer service and excellent quality service Dealt with the problem immediately with professional service
Gregory Layland
1 day ago
Bailey from Aerial Direct was…
Bailey from Aerial Direct was brilliant. Everything a customer advisor should be. Well done and thank you
Thomas McKillen
1 day ago
The reception on my iphone was poor…
The reception on my iphone was poor until Shenelle came to the rescue , sent me a new Sim card and told me to reset my phone after which everything worked as it should – thank you for an excellent service
PETER A BELL
1 day ago
A Truly Exeptional (& surprising) Experience
Rarely do I come across an individual or a company that have delivered an experience beyond my expectaations. In this particular instance Shanelle in Aerial Direct (O2) Customer Services has been nothing short of fabulous. I called to complain about excessive charges to my account due to a few international calls. Had I been informed when I first called to remove a ‘spend cap’ on my account that I could take out a monthly low cost international calling plan I would have done so at that time but this important bit of advice ws not mentioned hence some pretty horrific charges for around 50 minutes total call time to the USA. Shanelle took it upon herself to raise the matter with her manager Sandra who thankfully agreed that a certain duty of care had been omitted so Aerial Direct (O2) will now credit my account with the charges involved. I recognise that Aerial Direct (O2) did not necessarily need to do anything and just fobbed me off with one reason or another as to why they could not assist. However, I have been with O2 since it was BT Cellnet (some 25 years+) so it is refreshing to learn that I am indeed valued as a customer and my loyalty to O2 during this time has been acknowledged. Shanelle and Sandra you are both a credit to Aerial Direct. O2 will do well to remember that any company is only as good as the staff they employ. the rest is just walls, a roof, equipment and stock. It’s people like you that make O2 what it is today. Thank you.
Mr Paul Millar
2 days ago
Very helpful very professional
Very helpful very professional. Solved my problem straight away. Pleasant and easy to talk to. Chanelle is a credit to your company.
sally Terrington
2 days ago
Amanda was very helpful and…
Amanda was very helpful and understanding.also very pleasant and patient.
Lynda
2 days ago
Called back quickly
Called back quickly
customer
2 days ago
A polite and efficient service received…
A polite and efficient service received from Chantelle.
Mr John Archer
2 days ago
Excellent Customer Service and…
Excellent Customer Service and straightforward procedure.
RW
2 days ago
Excellent
Excellent, friendly and knowledgeable customer service. Thank you to this wonderful call handler. You are a credit to your employer!
P F Webb
2 days ago
Shanelle – you are amazing
I contacted Aerial Direct with a data/billing issue and spoke with Shanelle who was amazing. I am a technophobic fossil and was quite distressed about the issue but she was so kind, caring and empathetic that she immediately calmed me down. She went above and beyond to help me and explained everything so well while resolving my issue very speedily. I will never forget what she did for me and cannot begin to thank her enough for everything she did for me. She is an amazing lady. THANK YOU
SUSAN MCKENZIE
3 days ago
Aerial account
Aerial has saved me money on my 02 account. Friendly advisor very helpful.
Mrs K Armitage
3 days ago
