Our Services
Book a Call
If you’re new to Aerial Direct and want to upgrade your Business Telephony, mobiles or IT services drop your details below and we’ll give you a call!
Awards and accreditations
We’re proud of the recognition we’ve received from our customers and our industry. Our awards and accreditations highlight our constant focus and determination to deliver a quality experience for every customer, every time.
Excel Partner Of The Year
O2 Business
2025
Customer Excellence
O2 Business Direct Partner Network
2025
Best Mobile Service
and Solution Provider
Mobile Industry Award 2021 – 2024
Customer Service
Business
Mobile News Awards 2024
Best B2B Dealer/Reseller
Mobile News Awards 2017, 2018 & 2023 Highly Commended 2024
Partner of the Year
Mobile Industry Award 2023
Customer and
Digital Excellence
O2 Direct Partner Network 2017-2023
Large Business
of the Year
The News Business Excellence Awards 2020 & 2023
Best Customer
Service
Comms National Awards 2018 & 2019
Business Growth
Award
Mobile Industry Awards 2019
Mid-Range Deal
of the Year
Solent Deals Awards 2019
The Business Magazine
Solent 250 Member 2024
ISO 27001
ISO 22301
You’re in good company
News & Blogs
The latest news and views. Find out everything that’s going on at Aerial Direct.
April 15, 2026
Why get a business mobile
You use your mobile every day. Your keys and your phone, it’s one of those everyday essentials that stays with you,.
April 7, 2026
How to level up your business mobiles
Your business mobile is more than just a device; it’s the key to your business whilst on the road. It’s basically.
March 26, 2026
Starting a New FY: Keep Your Costs Under Control
Heading into the new financial year can feel like a transitional time – in one way we’re all looking at the weather change and spring FINALLY arriving, but in another we’re aware.
Trusted by our customers
I have had the privilege of recently…
I have had the privilege of recently enjoying customer service from Lauren, Mike and Julie of the Aerial Direct team. They were all outstanding in their desire and determination to provide the best possible support and assistance. I have never experienced such high quality customer service and I offer my thanks to them and to the canny company that was smart enough to employ them.
William Starling
7 hours ago
Personnel excellent
Personnel excellent
customer
1 day ago
Sorted on second call
First time I rang the girl wasn’t very helpful, but second time a young man was extremely helpful. He sorted everything out to my satisfaction
Nickola Jervis
1 day ago
Query resolved quickly
Kim sorted my query and called at the time agreed to provide an update.
Sarah
1 day ago
The person I spoke to was very polite…
The person I spoke to was very polite and helpful.
Iain Thomson
1 day ago
No problems.
No problems.
Mr Chatterton
1 day ago
Good advice ,,caring sort of person…
Good advice ,,caring sort of person towards an older person,spot on give her more money..lol.
Raymond Crawford
1 day ago
upgrade to unlimited
Laren was unbelievably helpful moving one number from 50gb to unlimited for a very reasonable price.
Jane Black
1 day ago
Prompt and efficient service.
Prompt and efficient service.
Chris Whitley-Jones
1 day ago
Great Customer Service from Bailey
What made your experience great: My experience was great because the advisor, Bailey, showed excellent customer service skills. He listened without rushing, acknowledged the issues I’ve been having with my data alerts, and offered clear solutions that actually addressed the problem. It felt like he genuinely wanted to help rather than just follow a script. What the company is doing well: Aerial Direct is doing well in training staff to communicate clearly and support customers effectively. The service feels personal and solutions‑driven. Continuing to empower advisors like Bailey to take the time to understand customer issues will make a big difference.
Navatara
1 day ago
I had an issue with my spend cap
I had an issue with my spend cap & it was handled with care and promptness by a lady called Jasmine. It was excellent service and I’m totally at rest now thank you Jasmine.
Gino Lupari
1 day ago
Super service from Ariel
Super service from Ariel. Jack Britt made it easy and quick.
Louise
1 day ago
The lady was very helpful and explained…
The lady was very helpful and explained clearly so I could understand
Mr Thomas
1 day ago
Courteous
Courteous, listened carefully, able to resolve issues and make the requested changes effectively.
Mr. Paul Jones
2 days ago
Very prompt and thorough service.
Very prompt and thorough service.
Michael Matkowski
2 days ago
I think I spoke to Natalie
I think I spoke to Natalie. She qas friendly,listened and gave relevant information very clearly and finished our chat with a nice greeting.
Debs
2 days ago
Excellent customer service
Joanne who arranged my original plan, listened to my request and solved the issue proactively and with great enthusiasm. She updated another team who perfectly understood the actions needed and Bailey was professional, polite, supportive and with a good dose of commonsense that was so refreshing in this day and age.
Anonymous
2 days ago
The friendly advisor.
Hi other than the 20 min wait to be connected to an advisor i thought the service from the advisor was very polite informative with the information i reqiured.overall a very compatant member of staff.
Simon
2 days ago
Fantastic service very helpful many…
Fantastic service very helpful many thanks
Anonymous
2 days ago
GREAT SERVICES
I don’t know the ladies name but she was extremely helpful and I enjoyed talking with her
Jilly Candy
2 days ago
