Our Services
Book a Call
If you’re new to Aerial Direct and want to upgrade your Business Telephony, mobiles or IT services drop your details below and we’ll give you a call!
Awards and accreditations
We’re proud of the recognition we’ve received from our customers and our industry. Our awards and accreditations highlight our constant focus and determination to deliver a quality experience for every customer, every time.
Excel Partner Of The Year
O2 Business
2025
Customer Excellence
O2 Business Direct Partner Network
2025
Best Mobile Service
and Solution Provider
Mobile Industry Award 2021 – 2024
Customer Service
Business
Mobile News Awards 2024
Best B2B Dealer/Reseller
Mobile News Awards 2017, 2018 & 2023 Highly Commended 2024
Partner of the Year
Mobile Industry Award 2023
Customer and
Digital Excellence
O2 Direct Partner Network 2017-2023
Large Business
of the Year
The News Business Excellence Awards 2020 & 2023
Best Customer
Service
Comms National Awards 2018 & 2019
Business Growth
Award
Mobile Industry Awards 2019
Mid-Range Deal
of the Year
Solent Deals Awards 2019
The Business Magazine
Solent 250 Member 2024
ISO 27001
ISO 22301
You’re in good company
News & Blogs
The latest news and views. Find out everything that’s going on at Aerial Direct.
August 5, 2026
Samsung Galaxy Z8 Series: What the New Foldables Mean for Your Business
Samsung pulled back the curtain at Galaxy Unpacked on 22 July, and honestly? This was a good one. The headline claim.
August 3, 2026
Case Study: Worcester Community Trust
We’ve had the pleasure of working with Worcester Community Trust to get their business mobiles setup and running smoothly. They got.
July 24, 2026
How different industries use business telecoms
Telecoms in business (or telecommunications as it’s commonly known) is there to streamline connectivity between businesses and customers or clients. Whatever.
Trusted by our customers
When I rang with a billing enquiry…
When I rang with a billing enquiry “natasha” was super helpfull and extremely efficient, an absolute delight to deal with thankyou
Andrew ingle
1 day ago
The lady i talked to was very friendly…
The lady i talked to was very friendly , helpful & knew the answer to my problem .
Clive
1 day ago
Sandra was extremely helpful in getting…
Sandra was extremely helpful in getting approval from her supervisor to cover the full early termination charge. The customer services team always tries to help their customers regardless of the poor O2 network, fixing this is out of their control.
Professional Homes
1 day ago
Problems with Data charges
I was very pleased with the service we got, they understood the problem and rectified it within a couple week giving us a refund. Michael Banting was very helpful and the communication by phone and email was very efficient. Thank You
Pinnacle Roofing
1 day ago
Very knowledgeable
Very knowledgeable, helpful, understanding & quick.
laurence
1 day ago
A very good company
A very good company. The lady who resolved my issue did an excellent job—honestly, I hadn’t even expected the problem to be solved. I am 100% satisfied. Thank you!!!
Viktor
1 day ago
Great service from Lauren
Great service from Lauren. Quick, polite and efficient.Many thanks.
Customer
1 day ago
The person was very helpful and…
The person was very helpful and cheerful and made the information l needed ie a new sim card by post to me. The service l received is excellent
mrs c a rowlands
1 day ago
Excellent customer service
I phoned the customer service line with a query about my last two bills, which were much more expensive than usual and would be unsustainable going forward. I wanted to see if these costs could be reduced. Chanel took my query, and was able to resolve the situation by applying a spend cap to prevent any more large bills, and she was able to organize a refund for me of £170, which I am delighted about and very grateful for.
Emma
1 day ago
Very helpful
Very helpful. Answered my questions efficiently. Reassured me.
Mrs Cleaver
2 days ago
Bailey was amazing & helped resolve my issue promptly
I had an interaction with Bailey today and I just wanted to say how exceptional he was. I’d been having an issue with my phone for over a week and, within a 10-minute phone call, Bailey managed to resolve the problem completely. He was incredibly helpful, patient and knowledgeable, and made what had been a really frustrating issue so simple to sort out. He’s a real credit to the team and deserves recognition for the excellent customer service he provided. Thank you, Bailey!
Samantha Cook
2 days ago
Concise and accurate help Your customer service representative…
Your customer service representative was very helpful and knowledgeable, answering all my questions and putting my mind at rest.
Mark customer
2 days ago
Brilliant customer service
Brilliant customer service, the young man I spoke to about a query this morning was very helpful and patient with me.
K. Wignall
2 days ago
Call handler was very understanding and…
Call handler was very understanding and helpful
Elaine Rae
2 days ago
Answered my questions clearly
Answered my questions clearly
HUGH SMITH
2 days ago
Excellent customer service from Julie
I was incorrectly billed with Astronomic incorrect Data charges. Julie in customer services promised to look into the problem which she duly did. She set up a Data Cap, arranged for a Data shock and organised a generous credit to my account as a good will gesture.
Simon Durrance
4 days ago
The lady I spoke to
The lady I spoke to, Chantelle, could not have been more helpful. Changing my details was quick and easy. Excellent service!
Bonnie Clements
4 days ago
A very easy purchase of Sim only contracts…
They appear to have very well trained and knowledgable staff. It was very easy to change sim providers.
Valerie Bedford
4 days ago
The person I spoke to was very polite…
The person I spoke to was very polite and helpful with my enquiry
Andrew Herbert
5 days ago
Customer service is the best and staff…
Customer service is the best and staff are very polite and helpful.
Christopher
5 days ago
