Our Services
Book a Call
If you’re new to Aerial Direct and want to upgrade your Business Telephony, mobiles or IT services drop your details below and we’ll give you a call!
Awards and accreditations
We’re proud of the recognition we’ve received from our customers and our industry. Our awards and accreditations highlight our constant focus and determination to deliver a quality experience for every customer, every time.
Excel Partner Of The Year
O2 Business
2025
Customer Excellence
O2 Business Direct Partner Network
2025
Best Mobile Service
and Solution Provider
Mobile Industry Award 2021 – 2024
Customer Service
Business
Mobile News Awards 2024
Best B2B Dealer/Reseller
Mobile News Awards 2017, 2018 & 2023 Highly Commended 2024
Partner of the Year
Mobile Industry Award 2023
Customer and
Digital Excellence
O2 Direct Partner Network 2017-2023
Large Business
of the Year
The News Business Excellence Awards 2020 & 2023
Best Customer
Service
Comms National Awards 2018 & 2019
Business Growth
Award
Mobile Industry Awards 2019
Mid-Range Deal
of the Year
Solent Deals Awards 2019
The Business Magazine
Solent 250 Member 2024
ISO 27001
ISO 22301
You’re in good company
News & Blogs
The latest news and views. Find out everything that’s going on at Aerial Direct.
June 19, 2026
GUIDE: How to keep your mobile number
Looking to keep your mobile number when you’re switching to a new network provider? Using a PAC code, which you get.
June 11, 2026
How a poor business mobile plan can affect your business
Ever lost signal at the worst possible moment, or been hit with unexpected charges at the end of the month? It.
June 2, 2026
How to upgrade your business mobile
Are you wondering how to upgrade your business mobile? Our host Calum Lintott is joined by Guy Golding, a Mid-Market and.
Trusted by our customers
The lady charline I spoke with was…
The lady charline I spoke with was amazing and helped me the best advice I have had in all my years with this company
Robert
1 day ago
Contract Query
After only contacting Aerial Direct to check on my contract I ended with having a generous sum deposited to my bank account and a recurring monthly reward from now on. This was due to me missing the offer. This is the best customer service I have experienced for years as not all companies would’ve been so honest as to inform me of my oversight and not only initiate it from now but also to backdate it. I have to single out a lady named Amanda who went above and beyond to ensure I got this backdated reward and for setting up future monthly rewards. Thank you very much Amanda, you are a credit to Aerial Direct.
Steve Morris
1 day ago
very helpful indeed.
very helpful indeed.
Jimmy low
1 day ago
A great company to deal with
A great company to deal with! Good customer support and advice, friendly, competent and no pressure. Thank you
MR PAUL BAILEY
1 day ago
Excellent customer service
Unfortunately I did not note down the ladies name who helped me understand my account. She was very helpful, friendly and went the extra mile to sort things out and then follow up 2 weeks later, as promised.
Roy Chambers
1 day ago
Excellent advice given by Shanelle in a…
Excellent advice given by Shanelle in a most pleasant way…cleared facebook problem with pop up ads etc…I was just left with 2 or 3 residual apps which a attracted when my problem first arose I think I have now cleared the problem
customer
1 day ago
The service was very professional
The service was very professional
customer
1 day ago
Full of information,new there stuff and…
Full of information,new there stuff and down to earth
Terence Price
1 day ago
My question was answered promptly
My question was answered promptly. Very happy with the service I received
Jenny K
1 day ago
Great Service
Although Aerial use a text messaging service to answer queries, it is always possible to contact someone in the Customer Service dept. directly. They offer a terrific service, and take care to explain the terms of your contract with you, e.g. explain what you have to do before travelling, to avoid excessive fees.
juliang277
1 day ago
Customer services fantastic
Customer services fantastic. Phone answered really fast. English speaking staff which is a big plus for me. Very helpful
Rosemary
2 days ago
New SIM card, same number.
After initial difficulty finding the right telephone number, once I was able to speak to someone it was easy to solve my problem. A new SIM card arrived promptly as promised so thank you friendly and efficient staff.
A B
2 days ago
Locked myself out of my phone and…
Locked myself out of my phone and needed a PUK number to reset the PIN. The automated phone navigation was quick and straightforward and I soon got through to a human being. There was a short security check and she gave me the PUK I needed. What was nice was that she stayed on the line while I tried using it and resetting the phone, guided me through the process and was very helpful
Philip Rustage
2 days ago
Problem solved
Problem solved. Wry quickly and efficiently.
Mark Donovan
2 days ago
First class efficiency
Clear diction. Polite and helpful. Answered phone quickly. Solved problem quickly and efficiently and altogether first class service from Claire.
Annabel Fraser
2 days ago
Great service communicated well and…
Great service communicated well and kept to the promise of keeping me informed of decisions
Roy Scully
2 days ago
Had an issue with my bill
Had an issue with my bill, Amanda sorted all out and followed up with me, excellent customer servic
customer
2 days ago
Superior customer service from Aerial
Ariel Direct staff dealt with a complex billing issue on my account capably and professionally. I was told I would receive a call back within a couple of days and of course you expect no one to call! The same lady called me back this morning, as promised, and had sorted out my problem and had raised a credit for my account which I did not expect at all.
None None
3 days ago
Great customer service,solved problem…
Great customer service,solved problem and explained clearly.called back with result.I think it was Chantelle was very polite and friendly.
G Baillie
3 days ago
What a wonderful company!
I have been a customer of Aerial Direct for several years and I have never had a problem. Last week, I discovered that I had utilised all of the data from my account and costs had been added to my account. I was confused as to why this had happened as I had contacted the company a few days before and was informed that I had a reserve of data and could continue using mobile data. I immediately contacted Aerial Direct to clarify the situation. Fortunately, Kim came to my rescue, she listened attentively to my concerns and following the normal checks and procedures advised me to remain calm and to trust that she would have my issues looked into prior to my bill being issued, which would be at the end of the month. This morning I received a welcome call from Kim, my concerns about my account had been escalated and they were investigated and luckily resolved in my favour. I can’t thank Kim enough for her professionalism and kindness in dealing with my issues. Kim is brilliant and I would have no problem with recommending Aerial Direct to my family and friends. Thank you Kim
E Thompson
3 days ago
