Our Services
Book a Call
If you’re new to Aerial Direct and want to upgrade your Business Telephony, mobiles or IT services drop your details below and we’ll give you a call!
Awards and accreditations
We’re proud of the recognition we’ve received from our customers and our industry. Our awards and accreditations highlight our constant focus and determination to deliver a quality experience for every customer, every time.
Excel Partner Of The Year
O2 Business
2025
Customer Excellence
O2 Business Direct Partner Network
2025
Best Mobile Service
and Solution Provider
Mobile Industry Award 2021 – 2024
Customer Service
Business
Mobile News Awards 2024
Best B2B Dealer/Reseller
Mobile News Awards 2017, 2018 & 2023 Highly Commended 2024
Partner of the Year
Mobile Industry Award 2023
Customer and
Digital Excellence
O2 Direct Partner Network 2017-2023
Large Business
of the Year
The News Business Excellence Awards 2020 & 2023
Best Customer
Service
Comms National Awards 2018 & 2019
Business Growth
Award
Mobile Industry Awards 2019
Mid-Range Deal
of the Year
Solent Deals Awards 2019
The Business Magazine
Solent 250 Member 2024
ISO 27001
ISO 22301
You’re in good company
News & Blogs
The latest news and views. Find out everything that’s going on at Aerial Direct.
April 28, 2026
The difference between network providers
Does the thought of network providers seem a bit overwhelming? It’s right to think the UK telecoms market is quite saturated.
April 23, 2026
Samsung vs Apple: Which is better for business?
The battle of Samsung vs Apple has been around as long as smartphones themselves. People have been discussing which is best,.
April 22, 2026
Travelling this summer? What you need to know about roaming & international costs
The sun is shining, the ice cream van is doing the rounds, and you can almost taste the salty air. It’s that.
Trusted by our customers
Very helpful understanding when a issue arose abd dealt with very professional
Very helpful
Mrs Kathryn Whalley
1 day ago
The customer service person I dealt…
The customer service person I dealt with was very helpful and answered all my questions. Finished by saying any problems with switching info from old to new phone, then to just them a call and would explain step by step
customer
1 day ago
This company is always very helpful
This company is always very helpful and much easier than dealing with O2 directly for your mobile account.
customer
1 day ago
Lauren was very helpful and managed to…
Lauren was very helpful and managed to resolve issues I’ve been having with my account.
Miranda Parry
1 day ago
Amanda was very friendly and helpful
Amanda was very friendly and helpful. Thank you!
Bob Hughes
2 days ago
Great service
The advisor was well informed, very helpful and friendly
Gavin Lee
2 days ago
The customer service i received was…
The customer service i received was very helpful!
Sally-Ann Houlston
2 days ago
ARIEL DIRECT THE CUSTOMER CARE CO
I have been with Ariel Direct for many yrs now as a partner co to O2. I have upgraded mobile phones. I always get to talk with a person/identifies themselves and can always rely on help when needed.
Donna McCollum
3 days ago
The young lady that I spoke to this…
The young lady that I spoke to this morning was so clear in everything she said and fully understood my question, she gave me options as to what I could have and made it easy to make a decision, if you are able to would you thank her again from me. 10/10
Chris Fairchild
5 days ago
Good service
1. No wait in a queue 2. Problem solved quickly and efficiently 3. That’s all
Mr Mark Hibbert-Hingston
5 days ago
Quick and easy conversation
Quick and easy conversation
Patrycja
5 days ago
You rang me back instantly
You rang me back instantly. The operator was very friendly and helpful. She assured me she would ask the engineers to deal with it ASAP. Within a few hours 4G and 5G was back on my phone.
dorthe hostick
5 days ago
the timely manner that your operatives…
the timely manner that your operatives dealt with my request & the quickness that my call was answerd.
customer
5 days ago
One quick call sorted my problems
One quick call sorted my problems
Norm south wales
6 days ago
What an excellent service I received…from Flavio..He was very polite helpful and very professional.
What an excellent service I received from Flavio
Happiness
6 days ago
Very helpful and polite
Very helpful and polite
Gary Douglas
6 days ago
Great customer service
Great customer service and a great business deal. Recieved a new 5G SIM and tried for ages to get O2 to activate it, only to be told, ‘Oh, you’re a business, you need to phone…’. a quick chat with Aerial online and it was sorted in minutes!
Bluetech
6 days ago
I’m very happy with whole team very…
I’m very happy with whole team very helpful and I recommend it
Pawel Druc
6 days ago
Professional
Professional, quick answer, quick problem solved team. Thank you for your support dear lady.
Ali
6 days ago
I found both the ladies i talked to…
I found both the ladies i talked to this morning very helpful Sandra put me at ease and the second lady was lovely.
Mrs Julie Ann Grozier
6 days ago
