Looking to keep your mobile number when you’re switching to a new network provider? Using a PAC code, which you get from your existing provider, or by texting PAC to 65075, you can move your number over to a new mobile provider. Let’s break it down.
How to get your PAC code
If you’re using just one handset and phone number, texting ‘PAC’ to 65075 should do the trick. It’ll generate a code which you can pass to your new provider, popping your number into their system. In short:
- Choose a new provider
- Get your PAC code by texting ‘PAC’ to 65075 (it stays valid for 30 days)
- Give your PAC code to your new provider, either using their online portal or to their customer service team
- Allow time for it to move over (typically 1 working day)
- Test your number has moved over by checking your calls and texts
It’s as simple as that! There may be a transfer time to move your number to the new provider, but they’ll give you insight into how long that may take.
Now, if you’re running more than one mobile number under your account, you’ll need to chat to your existing provider in a bit more detail. They’ll give you everything you need to pass over to your new provider.
Once it’s done, give it a test. Make sure everything looks as it did and if there’s any issues or hiccups, have a chat with your new provider.
Why keep your current mobile number?
Some people like keeping their number and some like to refresh with a new one every now and again. Which boat are you in?
Some feel it’s easier to keep their number as it can make life easier. You won’t need to remember a new mobile number, tell others of a change in your number or miss important calls from people you haven’t told yet.
Some may say this is the best choice, but it’s up to you.
Why you might want a new number
Sometimes, a new mobile number could be the answer. You may be experiencing too many spam calls, too many people trying to reach you or you’re just looking for some privacy.
If this sounds like you, this choice may be good for you. It also cuts out the extra step of passing over a PAC code when switching providers. Just be aware, if you do choose to go for a new mobile number, it may be a bit difficult to get it back. Be sure with your decision to avoid unwanted faff.
What if you run into some problems?
It’s usually a straightforward process but, like anything computerised, problems may happen. It’s best to know about them just in case and how to fix them – let’s get into it…
- Incorrect details: If the name, account number or PAC code doesn’t match your old network, there’s a chance the number transfer may fail.
- Outstanding balances on your account: Your existing provider may not release your mobile number if there’s some outstanding balances to clear.
- Late transfers: If you’re looking to carry out the mobile number move late in the day or over a weekend, they typically happen on weekdays so there could be some delays.
- Expired PAC code: If you’ve got your PAC code, and had it for over 30 days, it’s likely expired so you may need to grab a new one from your existing provider or messaging ‘PAC’ to 65075.
Do you need a new mobile or SIM? Get in touch with us!
FAQs
Yes. Requesting and using a PAC code is free, but early contract exit fees may apply.
A PAC code lasts 30 days. If it expires, you’ll need to request a new one.
No. Let the number transfer complete first. Your old service should close automatically.
It usually takes one working day after your new provider receives your PAC code.
In short – yes, you can, as long as you ask your new provider to cancel the port before the transfer date. If the date has been and gone, you’re likely too late.